Returns & refunds

Withdraw from contract here

Returns and exchanges

Use the withdrawal form above or contact [email protected] to identify your purchase. For a faulty or damaged item, a description or photograph can help us arrange support.

Return and refund conditions

If you buy GLOTA online as an EU consumer, you may withdraw within 14 days after you or your designated recipient receives the wristband. You do not need to give a reason. Use the online withdrawal form or send a clear statement to [email protected] identifying your purchase. We will provide return instructions.

Send the wristband back within 14 days of notifying us. You may inspect it as you would in a shop. If handling beyond that needed to examine it reduces its value, the reduction may be taken into account. For a change-of-mind return, you cover the direct return postage when this was disclosed before purchase.

For a whole-order withdrawal, we refund the purchase price and the cost of our least expensive standard outbound delivery. Extra charges for an upgraded delivery option are excluded. We use the original payment method within 14 days of your notice. We may wait for the wristband or proof of dispatch, whichever comes first.

For an exchange based on personal preference, contact us about availability. You can return the original item under the withdrawal procedure and place a new order.

For a faulty wristband or one that does not match its description, contact [email protected]. EU consumers have a legal guarantee of at least two years from delivery, subject to additional local rights. We arrange the appropriate repair or replacement free of charge, including necessary transport. Where applicable law provides for a price reduction or a refund, those rights remain available.